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Legal

Privacy Policy

1. Information We Collect

Depending on how you use this website, we may collect:

  • Name
  • Email address
  • Billing information
  • Shipping information
  • Order information, including items, strengths, quantities, and order history
  • Device and browser information
  • IP address
  • Website usage information, such as pages viewed and actions taken
  • Information collected through cookies and similar technologies

2. Payment Information

Payments made through this website are processed by a third-party payment processor. Card details are submitted directly to that processor and are not collected or stored in full by JRM Restore.

We may receive limited payment-related information from the processor, such as confirmation of payment, the payment method type, and the last digits of a card, for order verification and fraud prevention.

We do not make any representation about the processor's certifications or security standards beyond what that processor publishes in its own documentation.

3. Payment Security

Online payment processing is not currently enabled on this website. If online payments are activated in the future, payment information will be processed through the connected third-party payment provider using secure HTTPS transmission and the security requirements applicable to that provider. JRM Restore will not intentionally store full payment-card numbers on its website.

4. How We Use Information

Information may be used to:

  • Process, verify, and fulfil orders
  • Provide customer support and respond to enquiries
  • Operate, maintain, and improve the website
  • Prevent fraud, misuse, and abuse
  • Maintain the security and integrity of our systems
  • Comply with legal, regulatory, and record-keeping obligations

5. Sharing With Service Providers

We share only the information necessary with service providers that help us operate the store, such as payment processors, hosting providers, shipping and fulfilment providers, email providers, and analytics or similar service providers. These providers are permitted to use the information only to perform services for us.

We do not sell personal information. We may disclose information where required by law, legal process, or to protect our rights, users, or the security of our systems.

6. Cookies & Similar Technologies

We use cookies and local storage to keep the website working, remember your cart on your device, preserve your age and research-use acknowledgment during a browsing session, and understand how the site is used.

Most browsers allow you to block or delete cookies. Blocking some cookies may cause parts of the website, including cart functionality, to stop working correctly.

7. Data Retention

We retain personal information for as long as needed to fulfil the purposes described in this policy, including completing orders, providing support, resolving disputes, preventing fraud, and meeting legal, tax, and accounting obligations. When information is no longer needed, it is deleted or de-identified.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites

The website may link to third-party websites or services that we do not control. Their handling of your information is governed by their own privacy policies, and we are not responsible for their practices.

10. Your Privacy Requests

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion, or object to certain processing. To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law.

11. Children

This website is intended only for individuals who are at least 21 years old. We do not knowingly collect personal information from anyone under that age.

12. Updates to This Policy

This policy may be updated from time to time. The current version and its effective date will be posted on this page.

13. Privacy Contact

Privacy questions and requests may be sent using the details below:

  • Email: support@jrmrestore.com
  • Support phone: 432-301-2584
  • Support hours: Monday–Friday, 9:00 AM – 5:00 PM CT
  • Mailing address:
    PO Box 7103Midland, TX, 79707-7103United States