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Policies

Refund & Return Policy

All sales are final

Returns and exchanges are not accepted after shipment, except in the specific situations described below.

1. All Sales Are Final

Because of the nature of the products sold and concerns regarding product integrity, storage, handling, and chain of custody, JRM Restore does not generally accept returns or exchanges once products have been shipped.

2. Situations Not Eligible for Return

Returns are not available for:

  • Change of mind
  • No longer wanting the product
  • Ordering the wrong product or strength where JRM Restore fulfilled the order as placed

3. When to Contact Us

Please contact us if you receive:

  • An incorrect item
  • An incorrect strength
  • A product damaged during shipment
  • A materially incomplete order

4. How to Submit a Claim

Claims should be submitted promptly through our support email or the contact form. Please include:

  • Your order number
  • A clear description of the issue
  • Photographs of the product, label, and packaging where relevant

5. Review & Resolution

Eligible claims are reviewed individually. Where a claim is warranted, JRM Restore may provide an appropriate resolution, such as a replacement or a refund. Please do not return any item before your claim has been reviewed and acknowledged.

6. Lost or Undelivered Packages

Where a package is reported as lost or undelivered, JRM Restore will review the tracking information and the surrounding circumstances, and may need to open a claim with the carrier, before determining an appropriate resolution. No automatic refund or replacement is promised in advance of that review.

7. Refund Method

Where a refund is issued, it is returned to the original payment method. The time for the funds to appear depends on your payment provider.

8. Your Legal Rights

Nothing in this policy is intended to limit or remove any consumer rights that cannot lawfully be waived under applicable federal or state law.

9. Contact

Refund and return requests may be sent using the details below:

  • Email: support@jrmrestore.com
  • Support phone: 432-301-2584
  • Support hours: Monday–Friday, 9:00 AM – 5:00 PM CT
  • Mailing address:
    PO Box 7103Midland, TX, 79707-7103United States

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